FAQS

BetterLash Growth Serum

How do I apply BetterLash Growth Serum?

Before applying BetterLash Growth Serum, ensure the eye area is clean and dry. Shake the tube well and remove any excess product by wiping it on the inside of the tube. Apply the product to your upper lash line (where the roots of your lashes meet your eyelid) and allow it to seep into your lash follicles. Let the product completely dry before applying eye makeup.

How often do I apply BetterLash Growth Serum?

Apply BetterLash Growth Serum once or twice daily for the first 10-12 weeks, then every 2 days for ongoing maintenance. 

What is the difference between BetterLash Growth Serum and other eyelash serums?

BetterLash is completely clean. It does NOT contain any hormones or prostaglandins that have been shown to have side effects such as iris color change, eyelid darkening, eye inflammation, dry eye, redness, itching and watering.

Synthetic prostaglandins have many different names, a few common ones used in serums are:  Isopropanol Phenyl-hydroxy-pentene Dihydroxy-cyclopentyl-heptenate (Isopropyl cloprostenate); Dechloro Dihydroxy Difluoro Ethylcloprostenolamide and Bitamoprost.

BetterLash Growth Serum does NOT CONTAIN:

Hormones, Petrochemicals, Parabens, Sulphates, Phthalates, Sodium Chloride, Palm Oil, Ethanolamine Compounds (MEA, DEA, TEA), Gluten or Artificial Colors.

Can I apply BetterLash Growth Serum with contact lenses in?

We suggest using BetterLash Growth Serum only at night, after you have taken your contacts out for the day. 

What if I’m pregnant or breastfeeding?

BetterLash Growth Serum has not been tested on pregnant or breastfeeding mothers, therefore, please consult your physician first.

What if I’m having cancer treatment?

Always check with your treating doctor first.  We recommend you wait 6 months after your final chemotherapy treatment before using BetterLash Growth Serum as it may inhibit the serum from working to its full potential. We also suggest you start slowly and commence using BetterLash Growth Serum every 2 days, to ensure there is no sensitivity occurring due to the cancer treatment.

What if I have eyelash extensions?

BetterLash Growth Serum is water based, instead of oil based, which is much more friendly for eyelash extensions. You can use BetterLash Growth Serum with eyelash extensions; however, it is best to wait 2 days after having extensions applied to make sure the glue has dried properly. Remember to apply the product to your eyelid skin and not your actual lashes. By applying BetterLash Growth Serum every second day, the vitamins will help strengthen and lengthen your own lashes to create a support structure to attach the extensions to, all while protecting your own lashes from the glue and weight of the extensions.

What if my eyes become sensitive?

Although our ingredients are gentle, some people may experience mild sensitivity when commencing the use of BetterLash Growth Serum, if this occurs it is usually due to over applying the product, so please cease use until symptoms have subsided. Once the eye area has returned to normal you can restart use of BetterLash Growth Serum every second day. Your results may take a little longer, but they will still work. If your eyes are still sensitive to the product we recommend discontinuing use.

When will I see results?

You should start to notice results within 4-8 weeks with the full effect taking place around 12 weeks. After this period, we suggest you apply BetterLash Growth Serum every 2 days for maintenance to keep your lashes long and full. If you stop using the product, your lashes will eventually return to their prior natural state, so keep applying it regularly for optimum results.

*Results may vary with each individual, medications/medical conditions may slow results (thyroid in particular).*

Is BetterLash Growth Serum Vegan, Gluten Free and Cruelty-Free?

Yes to all of the above.

Can I apply BetterLash Growth Serum to my lower lashes?

Yes, BetterLash Growth Serum does not contain hormones, which is has been linked to eye-darkening symptoms. You are free and safe to use BetterLash Growth Serum on your lower lashes.

Why am I not seeing results?
  • You haven't used it long enough.  It is possible to see results around 2 weeks, but could take up to 6-8 weeks. Everyone is different, it is important to stay persistent to see results.
  • Using oil-based products around the eye area. BetterSerums are water-based, so oil-based products can create issues with the serum working properly. For example, using an oil-based make up remover can leave oil residue that blocks the serum from penetrating your skin. We recommend using an oil-free make up remover or ensuring that all oil is removed before applying our serums. 
  • Using BetterLash Growth Serum immediately after or with a hormone-based serum. If you've used a hormone-based serum in the past, be sure to allow 4 weeks between the time you last used the hormone-based serum and starting to use ours. The combination may delay results.
  • Using old product. It is possible that your results may fade with an older tube. Like mascara, you'll want a fresh tube every 2 months for clean and effective results.

What are the Ingredients in BetterLash Growth Serum?

Aqua, Hyaluronate, Pentylene Glycol, Panax Ginseng Extract, Swertia Japonica Extract, Pumpkin Seed Extract, Acorus Calamus Root Extract, Panthenol, Serenoa Serrulata Fruit Extract, Biotinoyl Tripeptide-1, Myristoyl Pentapeptide-17, Oligopeptide-10, Tocopherol, Biotin.

Precaution

For external use only - avoid contact with the inside of the eye. Do not swallow. Keep out of reach of children. Not recommended if pregnant or breastfeeding. If irritation occurs, reduce application frequency or discontinue use and consult a doctor. 

 

BetterBrow Growth Serum

How do I apply BetterBrow Growth Serum?

Before applying BetterBrow Growth Serum, ensure the eye area is clean and dry. Shake the tube well. Apply the product to the skin under the arch of your eyebrow and any patchy areas of your actual eyebrow. Let the product completely dry before applying eye makeup.

How often do I apply BetterBrow Growth Serum?

Apply BetterBrow Growth Serum daily for the first 10-12 weeks, then every 2 days for ongoing maintenance.

Is BetterBrow Growth Serum Hormone and Paraben-Free?

BetterBrow is completely clean, it does NOT contain any hormones or prostaglandins that have been shown to have side effects such as iris color change, eyelid darkening, eye inflammation, dry eye, redness, itching and watering.

Synthetic prostaglandins have many different names, a few common ones used in serums are:  Isopropanol Phenyl-hydroxy-pentene Dihydroxy-cyclopentyl-heptenate (Isopropyl cloprostenate); Dechloro Dihydroxy Difluoro Ethylcloprostenolamide and Bitamoprost.

BetterBrow Growth Serum does NOT CONTAIN:

Hormones, Petrochemicals, Parabens, Sulphates, Phthalates, Sodium Chloride, Palm Oil, Ethanolamine Compounds (MEA, DEA, TEA), Gluten or Artificial Colors.

What if I'm pregnant or breastfeeding?

BetterBrow Growth Serum has not been tested on pregnant or breastfeeding mothers, therefore, please consult your physician first.

What if I'm having cancer treatment?

Always check with your treating doctor first.  We recommend you wait 6 months after your final chemotherapy treatment before using BetterBrow Growth Serum as it may inhibit the serum from working to its full potential. We also suggest you start slowly and commence using BetterBrow Growth Serum every 2 days, to ensure there is no sensitivity occurring due to the cancer treatment.

When will I see results?

You should start to notice results within 4-8 weeks with the full effect taking place around 12+ weeks. After this period, we suggest you apply BetterBrow Growth Serum every 2 days for maintenance, to keep your brows thick and full. If you stop using the product, your brows will eventually return to their prior natural state, so keep applying it regularly for optimum results.

*results may vary with each individual, medications/medical conditions may slow results (thyroid in particular).*

Is BetterBrow Growth Serum vegan, gluten free and cruelty free?

Yes to all of the above.

What are the ingredients in BetterBrow Growth Serum?

Aqua, Hyaluronate, Pentylene Glycol, Panax Ginseng Extract, Swertia Japonica Extract, Pumpkin Seed Extract, Acorus Calamus Root Extract, Panthenol, Serenoa Serrulata Fruit Extract, Biotinoyl Tripeptide-1, Myristoyl Pentapeptide-17, Oligopeptide-10, Tocopherol, Biotin.

Precaution

For external use only – avoid contact with the inside of the eye. Do not swallow. Keep out of reach of children. Consult your doctor if pregnant or breastfeeding. If irritation occurs, reduce application frequency or discontinue use and consult a doctor.